Q: How many children per class?

A: In order for all kids to benefit from our classes, WE STRIVE FOR individual care. Classes will occupy no more than 10 children at a time. Younger age group classes will cap at 8 children.

Any class with an occupancy of more than 7 children at a time may qualify for an assistant coach in addition to the lead coach. This will all depend on the lead coach’s experience and children’s needs and will ultimately be decided by the program director.

Q: How do I know if my child is right for your classes?

A: We understand that every child is different and requires different levels of care! That’s why we’re here! Feel free to contact us with extra questions regarding your child’s needs. We encourage you to sign up for an Open Play/Summer Camp Session, and if requested, we can utilize our skilled observations to guide you into deciding what would be most beneficial for them.

Q: Am I required to sign a waver?

A: Parents or guardians must sign a waiver for each child before entering the play space.

Q: Do I have to watch my child?

A: Please note that we are not a drop-off center or childcare facility. Parents and caregivers must stay in the play space and supervise their children at all times during Open Play.

Q: What are the rules regarding safety?

A: Guardians must be watching their child(ren) at all times. There is a 0 tolerance policy for destruction of property and physically harming other guests. Although we are inclusive to all special needs, we reserve the right to ask children that are being disruptive, unsafe, or aggressive to leave if they are interfering with the learning & play of others.

Q: Can I bring food into the play areas?

A: We do not allow food in the play areas however we have outdoor seating and picnic tables for you to utilize.

Q: Can I bring outside food or drink into the facility?

A: Outside food and drinks for children and adults are permitted and encouraged as long as they are being eaten outside of play areas. Bring in your favorite snack and relax for a few!

Q: What is your cancellation policy?

A: We currently have a “use it or lose it” policy as we value our staff and their time. However, we understand exceptional circumstances happen and we value our customers. Feel free to contact us to discuss further.

Q: Is booking online required or can we walk in?

A: To be guaranteed a spot, you'll want to book ahead of time. If you'd rather walk in, you can arrive at the beginning of a session or at any time during a session and pay at the door as long as there is space available.

In addition to being guaranteed a spot, Open Play by reservation allows us to control the number of people in each session and the ability to wipe down high touch surfaces between sessions.

Q: Do you take insurance?

A: No. As we considered this option, we discovered in order to fill the need for sensory-based play skills in our community, we developed our service model to include ALL children, not just one’s who qualify for special needs services. We wanted to be able to serve everyone in our community, so we developed curriculums that will be implemented by our highly trained coaches at affordable costs.

Q: Do you offer Super Bills or take HSA?

A: No. As we are NOT a healthcare provider, we are unable to do so.

Q: Can you communicate/collaborate with my child's therapy team?

A: As we are not considered a “covered entity” under HIPPA we will not ask for or keep record of any protected health information at this time. All other outside healthcare providers who are working with your child(ren) can submit a release of information form if requested by the provider working with the child or the parent of the child. At that point, “The Therapy Xploriment” will take reasonable precautionary measures (i.e. using abbreviations for names over text or email) when sharing information about the child with the parent or healthcare provider to keep information private and protected. “The Therapy Xploriment” at this time does not use, nor is required to use, encrypted email and HIPPA compliant software to manage its communication systems and will not be held liable for communication made between any of its employees and other organizations.

Q: Does your building have WiFi?

A: Yes! We have free WiFi!

Q: Do you offer scholarships?

A: We will be offering scholarships in the near future to further reach children in need of sensory-based play skills. We hope to foster a community that includes all families in need of support.